This Refund Policy outlines the return and refund procedures for dietary supplement products purchased from Exceptionalmycom.ddd. Our products are dietary supplements, not medicines. We are committed to customer satisfaction and aim to handle all return and refund requests fairly, transparently, and in accordance with the Consumer Guarantees Act 1993 (New Zealand) and other applicable consumer protection laws.
1. Contact Information
Exceptionalmycom.world
1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: office@exceptionalmycom.world
2. Eligibility for Returns
You may request a return under the following conditions:
- Change of mind (voluntary returns): Within 30 days of delivery, for unopened products in original, undamaged packaging. Opened or used dietary supplements may not be eligible for return due to hygiene and safety reasons.
- Damaged or defective products: If you receive a product that is damaged, defective, or not as described, you may return it regardless of whether it has been opened. Please contact us within 14 days of receipt.
- Wrong product shipped: If we have sent you the wrong product, we will arrange a replacement or full refund at no cost to you.
To be eligible for a return, the product must be in resalable condition (for change-of-mind returns) and you must provide proof of purchase.
3. How to Request a Return
To initiate a return:
- Contact us at office@exceptionalmycom.world with your order number, the reason for the return, and any relevant photos (e.g., of damaged products)
- We will respond within 2 business days with return instructions and, if applicable, a return authorization number
- Pack the product securely in its original packaging if possible
- Include a copy of your order confirmation or receipt
- Ship the product to the address we provide
We recommend using a trackable shipping service. We are not responsible for items lost in transit during return shipping until we receive them.
4. Refund Process
Once we receive and inspect your returned product:
- We will notify you of the approval or rejection of your refund within 5 business days
- If approved, your refund will be processed within 14 business days to your original payment method
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
- For change-of-mind returns, we may deduct the cost of original shipping from your refund
- For damaged, defective, or wrong-product returns, we will refund the full amount including original shipping
5. Shipping and Costs
For change-of-mind returns, you are responsible for the cost of return shipping. We recommend insuring high-value shipments. For damaged, defective, or wrong-product returns, we will provide a prepaid return label or reimburse your return shipping costs upon approval.
6. Consumer Rights
Under the Consumer Guarantees Act 1993 (New Zealand), you have statutory rights regarding goods that are faulty, not fit for purpose, or not as described. This policy does not affect those rights. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund. We will work with you to resolve any issues in accordance with the law.
7. Exclusions
The following are generally not eligible for return or refund:
- Products that have been opened, used, or partially consumed (except where defective)
- Products damaged due to misuse, neglect, or improper storage
- Returns requested more than 30 days after delivery (for voluntary returns)
- Products purchased from unauthorized third-party sellers
8. Contact Us
For refund inquiries or to initiate a return:
Email: office@exceptionalmycom.world
Address: 1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand